Privacy Policy

Stream Adelaide / Stream National Group
Last updated: 18.8.25

1. Overview

At Stream Adelaide, your privacy is important to us. We are committed to protecting the personal information you share with us and ensuring it is handled securely and in accordance with Australian privacy laws.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services or visit our website.

2. What Information We Collect

We may collect the following types of personal information:

  • Your name, email address, and phone number

  • Company or organisation name

  • Event or project details (e.g. venue, date, streaming requirements)

  • Payment and invoicing information

  • Any personal information provided via contact forms, emails, or service agreements

We do not collect sensitive information unless it is directly relevant to a job or required by law.

3. How We Collect Information

We collect personal information through:

  • Website contact forms

  • Phone or email correspondence

  • Job briefs, agreements, and invoicing platforms

  • Third-party platforms where you interact with our services (e.g. online booking tools, event portals)

In some cases, we may collect information from publicly available sources or from third parties.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes

  • Deliver audio visual and live streaming services

  • Communicate project details with you or your team

  • Process payments and issue invoices

  • Send service updates or important notifications

  • Meet legal or regulatory obligations

We do not use your personal information for unsolicited marketing or sell it to third parties.

5. Disclosure to Third Parties

We may share your information with:

  • Subcontractors or freelance staff engaged to assist with your project

  • IT and cloud service providers (e.g. email, storage, CRM)

  • Legal, accounting, or professional advisors

  • Authorities if required by law

All third parties are expected to maintain the confidentiality and security of your data.

6. Data Storage & Security

Your information is stored securely on protected systems, including cloud platforms with restricted access, password protection, and encryption where appropriate.

We take reasonable steps to:

  • Prevent unauthorised access, misuse, or loss of your data

  • Ensure only authorised team members can access job-related information

  • Dispose of data securely when no longer required

7. Cookies & Website Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to improve user experience and understand how visitors interact with our content. You can manage cookie preferences through your browser settings.

8. Accessing or Updating Your Information

You have the right to:

  • Request access to your personal information

  • Correct or update any inaccurate details

  • Request deletion of your data (subject to legal and operational obligations)

To make a request, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please get in touc:

We will respond to your enquiry within a reasonable timeframe, typically within 5 business days.

10. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website. Continued use of our services or website indicates your acceptance of the updated policy.